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Data Protection Policy

Last Updated: April 22, 2025

1. Introduction

At SmartForm, provided by WilGlobo Inc., we are committed to protecting the data you entrust to us. This Data Protection Policy outlines our practices concerning the collection, processing, storage, and security of data, particularly personal data collected through our form building platform.

2. Data Controller

WilGlobo Inc., located in Calgary, Alberta, Canada, acts as the data controller for personal information collected through the SmartForm platform. For questions regarding this policy or our data practices, please contact us at support@wilglobo.com.

3. Data We Process

3.1 Account Data

When you register for SmartForm, we collect and process the following information:

  • Name
  • Email address
  • Password (stored in encrypted form)
  • Company/organization name (if applicable)
  • Billing information
  • IP address and device information

3.2 Form Data

As a form building platform, we process:

  • Form structures and designs you create
  • Form responses submitted by your users
  • Analytics data related to form usage

You are responsible for obtaining appropriate consent from your form respondents for the collection and processing of their data through your forms.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contract fulfillment: Processing necessary to provide our services to you
  • Legitimate interests: Improving our services, preventing fraud, and marketing our services
  • Consent: Where you have explicitly agreed to the processing of your data
  • Legal obligation: Where we need to comply with legal requirements

5. Data Processing Principles

We adhere to the following principles when processing your data:

  • Lawfulness, fairness, and transparency: We process data lawfully, fairly, and in a transparent manner
  • Purpose limitation: We collect data for specified, explicit, and legitimate purposes
  • Data minimization: We limit data collection to what is necessary
  • Accuracy: We take reasonable steps to ensure data is accurate and up to date
  • Storage limitation: We retain data only as long as necessary
  • Integrity and confidentiality: We process data securely
  • Accountability: We take responsibility for complying with these principles

6. Data Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of personal data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication procedures
  • Regular backups and disaster recovery planning
  • Staff training on data protection and security
  • Physical security measures for our facilities

7. Data Retention

We retain your account data for as long as your account is active or as needed to provide you with our services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Form data is retained according to your specifications as the form creator. You can delete form responses at any time through your account dashboard.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access: You can request a copy of your personal data
  • Right to rectification: You can request correction of inaccurate data
  • Right to erasure: You can request deletion of your data
  • Right to restrict processing: You can request limitation of how we use your data
  • Right to data portability: You can request transfer of your data
  • Right to object: You can object to certain types of processing
  • Rights related to automated decision-making: You can request human intervention for decisions based solely on automated processing

To exercise these rights, please contact us at support@wilglobo.com.

9. International Data Transfers

SmartForm is operated from Canada. If you are accessing our services from outside Canada, be aware that your information may be transferred to, stored, and processed in Canada where our servers are located.

When we transfer personal data from the European Economic Area, United Kingdom, or Switzerland to Canada or other countries that have not been deemed to provide an adequate level of protection, we use appropriate safeguards such as standard contractual clauses approved by the relevant authorities.

10. Data Breach Procedures

In the event of a data breach that may affect your personal information, we will:

  • Notify affected users without undue delay
  • Provide information on the nature of the breach
  • Recommend measures to mitigate potential adverse effects
  • Notify relevant supervisory authorities as required by law

11. Data Protection Impact Assessments

We conduct Data Protection Impact Assessments (DPIAs) when implementing new technologies or where processing operations may result in a high risk to the rights and freedoms of individuals.

12. Changes to This Policy

We may update this Data Protection Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Data Protection Policy or our data practices, please contact us at:

WilGlobo Inc.
Calgary, Alberta
Email: support@wilglobo.com